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Store Policy

CUSTOMER CARE

At Rebel and Wild we aim to give 100% to our customers with our products and service each and every day.

 

If you are not happy with any aspect of your service with us, please refer to our FAQs and refund policy for basic information and advice. 

You may also reach out to us at help@rebelandwild.com if you seek further clarification or information that is not already provided.

TERMS OF SERVICE

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to the entirety of these terms and conditions in this agreement, then you may not access the website or use any services.

 

Any new features, tools, or products which are added to this website shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

General Online Store Terms and Conditions

 

Agreeing to these Terms, which is given by accessing this website and/or purchasing products through the website, means you are implicitly representing that you are at least at the age of majority in your country, state or province of primary residence, or that you are of the age of majority whereby you can give consent to allow any minor dependents you are responsible for to use this website and the services provided herein.

 

It is a breach of these Terms of Service to use our products, or this website and services provided, for any illegal or unauthorised purpose; nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and intellectual property laws).

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content and personal information and data (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various online networks and platforms; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over external networks, as outlined in the Privacy Policy. We always make all reasonable efforts to ensure your personal data is secure.

 

A breach or violation of any of the Terms will result in an immediate termination of the Services we provide you.

 

Modification to the Service and Product Prices

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The price of our products is subject to change and can be changed without notice.

 

We reserve the right, at any time and for any reason, to modify or discontinue the Service (or any part or content thereof) without notice.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service provided.

 

Guarantee of the Quality of Products and Confirmation of a Sale

 

Certain products may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.

 

We always make every reasonable effort to accurately display the colours, materials and quality of the products on this website. We cannot guarantee that your computer monitor's display, or the images shown through mobile and tablet devices, will accurately reflect the colour of products represented on this website.

 

We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Once an order has been placed on our website, we will send an e-mail confirming the order has been made. Please note that this does not mean the order has been accepted. This order constitutes an offer to buy a product. All orders are subject to availability and confirmation the offer has been accepted by us. Once we confirm, which is through an email confirming the product has been dispatched, for the agreed price, including all postage and shipping costs, the contract will be formed when we send the shipping confirmation email.

 

Orders will only be processed once payment has been received in full. If we make a mistake with the order, all reasonable efforts will be made to correct the mistake. Please consult our Refund Policy for more information about how we process refunds and returns. We are under no obligation to issue a refund or return.

 

Maintenance of Billing and Account Information

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

 

Under the terms of this agreement, you agree to provide accurate, complete and current purchasing and account information for all purchases made through this website. You agree to keep your account information up to date, to ensure transactions can be completed and products shipped to the correct address, and we can contact you about any purchases made through this website.

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Third-party and Optional Tools and Links

 

We may provide you with access to third-party links on this website over which we neither monitor nor have any control nor input.

 

Under the terms of this agreement, you acknowledge without limitations or prejudice and with no limitation of liability on your part, that these tools and links are provided “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools and links offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

If you leave this website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on this website, they may direct you away from Rebel and Wild. We are not responsible for the privacy practices of other websites and encourage you to read their Privacy policies. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Personal Information

 

Your submission of personal information and data through this website, email and other electronic and mail channels is governed in accordance with our Privacy Policy. Please review our Privacy Policy for more information.

 

Errors, Inaccuracies and Omissions

 

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information on this or on any related website and social media channel, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this or on any related website and social media channel should be taken to indicate that all information on this or on any related website and social media channel has been modified or updated.

 

Disclaimer of Warranties; Limitation of Liability

 

If we do not deliver or if the products that are delivered are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

 

11.1. Make good any shortage or non-delivery or incorrect delivery; or

11.2. Replace or repair any products that are damaged or defective; or

11.3. Refund to you the amount paid by you for the products in question.

 

Please refer to our Refund Policy for more information.

 

Nothing in this agreement shall exclude or limit your statutory rights.

 

A person who is not a party to this agreement and Terms of Service has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

 

We do not guarantee, represent or warrant that your use of our website and the service we provide will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

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Intellectual Property

 

All and any Intellectual Property Rights in connection with the Products displayed on this website and other related website and social media channels shall be owned by us absolutely.​

 

Transfer of Rights and Obligations

 

This agreement is between you and us and is binding on you and us and on our respective successors and assigns.

 

You may not transfer, assign, charge or otherwise dispose of an agreement, or any of your rights or obligations arising under it, without our prior written consent.

 

We may transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of the agreement without written consent.

 

Events Outside of our Control

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an agreement that is caused by events outside our reasonable control ("Force Majeure Event”), which applies to local events preventing the delivery of the services outlined in this agreement and, but not limited to, events that prevent the delivery of products purchased through this website, and other related websites.

 

Termination

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to this website and other related websites (or any part thereof).

 

Entire Agreement

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Governing Law

 

These Terms of Services are made under and will be governed by and interpreted in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

 

Notices and Contact Information

 

Please contact us with regards these Terms of Service at info@rebelandwild.com

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PRIVACY POLICY

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Rebel and Wild (registered company number 06764906) is committed to respecting and safeguarding all customer and web visitor data collected when browsing or making purchases through our website, www.rebelandwild.com.

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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