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FAQ
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I'm waiting for a refund, how long will it take?Once a refund has been processed it can take up to 7-10 business days to reach your account.
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I would like to change or cancel my order?We unable to amend or cancel your order once it has been placed.
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I'm missing an item from my order?Check your confirmation emails to make sure it was not shipped separately from the rest of your order and may arrive in a different package. If you are certain all items should have been together please contact us at help@rebelandwild.com and let us know what is missing!
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Can I combine my orders?At present we are unable to combine multiple orders.
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I've placed an order but only received part of it?Some of our items are printed to order and these will be shipped separately to items that we hold in physical stock.
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How do I return a faulty item?Please see our Shipping & Returns page for detailed instructions on how to return a faulty item.
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Can I exchange an item?We currently only offer exchanges on faulty or damaged items.
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I received the wrong item?Write to us at help@rebelandwild.com with info and pics of the incorrect item so that we can establish the error and fix it asap!
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When will an item be back in stock?Some of our products are limited stock items and we cannot guarantee if they will be restocked in the future.
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How much is delivery?We offer free standard delivery for orders over £50 - please see our Shipping & Returns page for details on other shipping options.
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Do you ship internationally?At present we are only shipping to the UK.
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Where is my order?All orders are dispatched within 3-5 days. Once your items are shipped you will receive a confirmation email. After this it will depend on which delivery option you selected. If you opted for Royal Mail 48 delivery you will receive a tracking number which you can look up on Royal Mail Track & Trace. Standard delivery items will take 3-5 days from dispatch to arrive - check your dispatched confirmation email to see when this is.
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How long is delivery?All items are dispatched within 3 - 5 days, after that the delivery time will vary depending on what option you choose at check out. Please refer to our Shipping and Returns page for more info.
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